Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase. This policy explains your rights under UK consumer law and how returns and refunds work at CROWNABULLZ.

Your right to cancel (14-day cooling-off period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. To cancel, simply email us at crownabullz@gmail.com with your order number, stating that you wish to cancel.

After telling us you wish to cancel, you then have a further 14 days to return the item to us. Once we receive the returned item (or evidence that you've sent it back), we will issue your refund within 14 days.

Who pays for return postage

If you are returning an item simply because you changed your mind, you are responsible for the cost of return postage, unless we state otherwise for a specific promotion.
If the item is faulty, damaged on arrival, or not as described, we will cover the cost of return postage or arrange collection, and you will receive a full refund including any original delivery charge.
Condition of returned items
Items should be returned unused, in their original packaging where possible, and in the same condition you received them. You may open and inspect an item as you would in a shop, but excessive use or damage beyond reasonable inspection may reduce your refund, as permitted under the Consumer Contracts Regulations 2013.

Faulty or not-as-described items (Consumer Rights Act 2015)
Separately from your 14-day cancellation right, under the Consumer Rights Act 2015 you are entitled to a full refund, repair, or replacement if an item is faulty, not fit for purpose, or does not match its description, provided you contact us within 30 days of receiving it. After 30 days, you may still be entitled to a repair or replacement. Please contact us and we will talk you through your options.

Because some items are shipped from overseas suppliers, minor variations in colour, packaging, or small design details compared to product photos are not usually considered a fault — but if an item is genuinely different from what was described, you are covered under this section.

How to start a return

Email crownabullz@gmail.com with your order number and the reason for return.
We will confirm the return address and any next steps.
Post the item back to us (keeping proof of postage is recommended).
Once received and checked, we will process your refund to your original payment method within 14 days.
Refund method and timing
Refunds are issued to the original payment method used at checkout. Please allow up to 14 days from when we receive your returned item, plus a few additional days for it to appear on your statement.

Contact us
Questions about returns or refunds? Email crownabullz@gmail.com.