Frequently Asked Questions
How long will my order take to arrive?
Most orders arrive within 1-4 weeks. We work with overseas suppliers to keep our prices low and our range varied, so delivery isn't always next-day - we'd rather be upfront about that than promise something we can't deliver. If your order is taking longer than expected, email us at crownabullz@gmail.com and we'll check on it for you.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information where available. If you can't find it or have any trouble tracking your parcel, just get in touch and we'll help you locate it.
Can I return or cancel my order?
Yes. Under UK consumer law, you have the right to cancel your order within 14 days for a full refund. Just email crownabullz@gmail.com to let us know, and we'll talk you through the next steps. Full details are on our Returns page.
Do your products come with a warranty or guarantee?
We don't offer an extra store guarantee on top of your rights as a consumer, but everything you buy from us is covered by your standard UK consumer rights - meaning items should be as described, fit for purpose, and of satisfactory quality. If something arrives faulty or not as described, contact us and we'll sort it out.
What payment methods do you accept?
We accept all major debit and credit cards, plus other standard secure checkout options available through our store. All payments are processed through Shopify's secure checkout, so your card details are never seen or stored by us directly.
Is it safe to shop at CROWNABULLZ?
Yes. Our checkout is fully encrypted and handled by Shopify, one of the most trusted ecommerce platforms in the world. As a small independent seller, we also rely on happy customers coming back, so we take getting orders right seriously.
How do I know what size to order for harnesses or clothing?
For any sizeable items like harnesses, collars, or clothing, check the size chart on the individual product page before ordering - measurements can vary between styles, so it's worth double-checking your pet's measurements against the chart rather than guessing from breed alone.
How do I contact customer support?
Email us any time at crownabullz@gmail.com. We're a small team, so replies come from a real person rather than a script, and we aim to get back to you as quickly as we can.
Do you ship outside the UK?
Please check the shipping options at checkout for your location, as availability can vary. If you're unsure whether we deliver to you, email us and we'll confirm before you order.
What if my item arrives damaged or wrong?
That's on us to fix. Email crownabullz@gmail.com with your order number and a photo of the issue, and we'll arrange a replacement, refund, or return as appropriate.